Internet Solutions Membership Agreement

This is a summary, further details can be found in our Privacy and Legal, Terms and Conditions or requested by email at team@homesteadinternet.com.

IMPORTANT NOTICE: By accepting these Terms of Service and using the products and services provided to you, you are bound by the terms and conditions listed hereafter and any wireless carrier “Service Agreement”, “Acceptable Use Policy”, or related document which governs a user’s responsible use of network resources and services as referenced by the wireless carrier on their website. Additional terms and conditions may also apply. A minimum summary is referenced below for your benefit.

We provide internet solutions and devices that enable you to access the internet through data providers. Our services include installation and configuration of devices upon delivery and installation to ensure a seamless experience for you.
In addition, we offer technical know-how and expertise, software upgrades, network monitoring, occasional re-alignment of antennas, and replacement of wiring and cabling leading up to devices. We also provide on-site and in-home technical support to assist you with any issues you may encounter with the provided devices.
We want to clarify that our Service does not include other applications, such as internet telephone or cable TV, as we are not involved in their creation or provisioning. Please note that data plans are the responsibility of the member. However, Homestead Internet will provide you with personalized advice and recommendations based on our knowledge of the most suitable data plan and provider available for your location. It is ultimately your responsibility to pay for and maintain your chosen data plan to keep the Service operational.
Occasional downtime may be necessary for maintenance and upgrades, and we shall notify you as far in advance as we can. Our target uptime availability is 97%, and we make every effort to meet this target. The required amount of notice for scheduled maintenance is dependent on the type of interruption and services impacted. We shall make every reasonable effort to provide you with prompt and timely notice before planned maintenance outages.
We value your satisfaction and offer on-site technical support to ensure that your experience with our internet solutions is seamless.

SPECIAL TERMS AGREEMENT

We understand that in some cases, our clients may require special terms that are not covered by our standard terms and conditions. In such instances, we allow for special terms to be indicated on the invoice. These terms should be agreed upon in writing by both parties before any work is done and must be clearly outlined in the invoice. We reserve the right to approve or reject any special terms indicated on the invoice at our discretion. However, we strive to work with our clients to ensure that all their needs are met while adhering to our policies and regulations.

ONE-TIME HARDWARE SETUP FEE

When you become a member, you are responsible for paying a one-time hardware setup fee. This fee covers the initial integration and setup of your subscription devices, as well as administration/support costs.

Please note that your membership provides access to products and services - it does not give you ownership of any equipment provided. However, this fee can be applied to an upgrade or used towards a membership plan transfer where applicable.

MEMBERSHIP FEE

Membership start-date is calculated as the day on which membership devices have been installed and will renew one month after the membership start date. Membership dues will automatically be charged to the credit card on file. All subscriptions must have a valid credit card on file for autopay subscription renewal.

MEMBERSHIP DEVICE

Membership start date is calculated from the day of device installation, and members will be billed for their monthly membership dues on an automatic recurring basis. All subscriptions must have a valid credit card associated with them for autopay subscription renewal.

AGE AND ACCOUNT SETUP

You represent that you are at least 18 years of age and have the right and ability to enter into this Agreement. You agree that you are responsible for installing, establishing, and setting up, and for verifying and maintaining, the account, options, settings, and other parameters under which the Service is used, including (without limitation) all related passwords and user identification information. These account functions may be performed only by a person at least 18 years of age, without exception.

INSTALLATION OF MEMBERSHIP EQUIPMENT

You acknowledge and agree that Homestead Internet be required to access your premises and/or computer system to install and maintain the components necessary for you to access the Service (the “Membership Equipment”). This may include opening your computer to install, repair, or replace equipment or to install software on your computer at your location. By accepting this Agreement and scheduling a service or installation visit, you hereby authorize Homestead Internet or its service provider to access your computer for the purpose of installing, repairing, or replacing Membership Equipment for the purpose of facilitating your access to the Service. Neither Homestead Internet nor its service provider shall have any liability whatsoever for any losses resulting from installation, repair, or other services, including without limitation damage to your premises OR third-party contractors: the services may be performed, at our discretion, by either our own employees or one of our authorized, independent third-party contractors. We require our third-party contractors to conduct a background check on any person they hire who would enter your place of business.

Please see our FIELD SERVICE AGREEMENT for more details.

DATA PLANS:

Please note that data plans for your device are your responsibility to pay on time. You are solely responsible for ensuring that your plan is paid for and up-to-date to avoid any interruptions in service. We are not responsible for any disruptions or issues with service that may occur due to the failure to pay data plan costs on time.

Acceptable Use

Members may purchase and use data plans on our devices so long as membership dues are paid on time. Homestead Internet may provide tools and integrations to allow members to access the internet through cellular data..

Limitation of Liability

Agreements made between members and cellular network providers will not make Homestead Internet liable for any part of this relationship. Homestead Internet provides integrated solutions, knowledge, and hardware to access the cellular provider's network.

Recommended Providers

Homestead Internet makes recommendations for cellular network providers that we believe would be best for our members. However, Homestead Internet will not be held liable or responsible for any downtime experienced by a member who chooses not to go with a recommended data plan or provider network.

Device Compatibility

Members shall be responsible for ensuring that data plans purchased from selected cellular network providers are compatible with Homestead Internet's devices and equipment..

Downtime

Homestead Internet will not be held liable or responsible for any downtime experienced by a member due to failure to pay their bill on time or any downtime caused by the network provider.

MONEY BACK GUARANTEE

We understand that sometimes our internet solutions may not meet your expectations, and we want you to have the opportunity to try our service with confidence. Each membership includes a 14-day money-back guarantee starting from the date of receiving the provided equipment unless special terms were indicated on the invoice.

If the provided devices or service do not meet your expectations, you may schedule an on-site appointment for the pickup of membership devices within 14 days. You must be available and present to allow a Homestead Internet technician or approved third party to recover Homestead Internet-provided hardware.

We shall refund the one-time hardware installation fee and the first month's membership plan when all membership devices have been returned to Homestead Internet.

Please note that the scheduled date for pickup of equipment must be scheduled no later than 10 days after the cancellation request. Cancellation requests outside the 14 days will not be entitled to a refund for either the one-time installation fee or the monthly membership plan.

CANCELLATION

All devices are the property of Homestead Internet and need to be returned to cancel your subscription. Cancellation of any subscription/services can only take place when membership devices have been returned to Homestead Internet. Customers will have to schedule an on-site appointment and must allow a Homestead Internet technician or an approved third party to recover Homestead Internet-provided hardware. The scheduled date to pick up equipment must be scheduled no later than 10 days after the cancellation request.

You may request to cancel service at any time by submitting a cancelation request via member account setting or emailing team@Homesteadinternet.com and directly surrendering leased equipment to Homestead Internet in accordance with your Agreement. If service is disconnected or canceled prior to the end of the applicable Minimum Term, you agree to pay Homestead Internet a recovery fee for the promotion Terms and Conditions. In addition to any applicable recovery fee, account holders are liable for all services rendered by Homestead Internet prior to your notice of intent to terminate service until the time that all leased equipment is returned. Information regarding an intended moving or disconnection date must be communicated to Homestead Internet during normal business hours.

Exceptions: In some cases, Homestead Internet will allow customers to return the devices via mail, in these cases, cancellation of the subscription will happen once the associated tracking information states that the unit has been received by Homestead Internet. Exceptions are made at the discretion of Homestead Internet.

PLAN DEVICE REPLACEMENT FEES

We understand that our members may require additional equipment and devices, such as indoor and outdoor Wi-Fi extenders or long-range antennas, to meet their unique needs.

It is important to note that no modifications should be made to the devices, including adding adhesives, and stickers, or removing labels. Devices that are not returned or returned in an unsatisfactory manner will be subject to a device replacement fee equal to the original membership installation fee/membership fee.

We value the importance of all equipment being returned in good condition for continued optimal performance. If you have any concerns or issues with any of our equipment, please do not hesitate to contact our support team for assistance.

TAMPERING/MISUSE/LOST/STOLEN

Customer agrees not to modify, misuse, repair, interfere with, or tamper with the Equipment or outlets; remove any markings or labels from it, and not to take it away from Customer premises for use elsewhere. Furthermore, Customer shall remain responsible for the safekeeping of all Equipment and shall be liable for the cost of repair or replacement of said Equipment in case it is destroyed, damaged, lost, or stolen during their possession.

TERMINATION OF MEMBERSHIP

We may terminate this subscription and any services we provide to you at our discretion, at any time. This termination may occur if:

We determine that you or any user of your service has violated applicable laws while using our membership.
You have violated any portion of the Service Provider AUP or Terms and Conditions of our Platform policies.
We believe that your current or future actions may legally harm Homestead Internet, our business interests, or a third party.
You deceive or commit theft from us.
You fail to pay your bill or have a history of billing issues with Homestead Internet.
6a. Harass, threaten, or use vulgar, inappropriate language toward our representatives; 6b. “Spam”, or engage in other abusive messaging or calling;
Modify or tamper with any device that is property of Homestead Internet;
Engage in any detrimental behavior including but not limited to data abuse, torrenting, or other forms of misuse of any services offered by Homestead Internet.

Additionally, the customer assumes the risk of loss, theft, or damage to all Equipment prior to termination and cancellation of their membership and must return requested devices within five days after termination for avoiding replacement costs otherwise charged to their payment method once on file in accordance with applicable law.

If for any reason, you wish to terminate our service, we require thirty (30) days' written notice to cancel services, and you must remove our hardware from your premises. If you terminate our services, we shall issue a pro-rated refund, based on any unused service days paid for beyond the notice period and accounted for on a pro-rated daily basis.

NON-PAYMENT:

If you are terminated for non-payment by Homestead Internet, the Early Termination Fee (where applicable) and the Unreturned Equipment Fee will be due immediately upon termination. Failure to pay these fees may result in further legal action being taken against you.

DEVICE OWNERSHIP

We provide devices to allow access to our internet solutions. Upon becoming a member, we will supply you with the necessary hardware and devices to establish your network. To ensure a seamless experience, we will configure the devices before installation.

It is important to note that the devices' condition, configuration, and conformity are subject to inspection, and we reserve the right to withhold ownership transfer if they do not conform to the agreed-upon terms of use or are not in satisfactory condition. However, in some cases, we may choose to transfer ownership of the devices to you or allow you to purchase them.

You acknowledge that these devices remain our property, and we retain control over them at all times, including the right to recover them. Therefore, you must not resell, transfer, modify, or tamper with any of the devices we provide.

MAINTENANCE

We aim to provide reliable and uninterrupted internet solutions to our members. To help maintain optimal levels of connectivity, we provide maintenance services such as antenna realignment and wiring replacements at no additional cost to you. However, it is essential to note that we will only carry out maintenance services necessary to ensure the proper functioning of our internet solutions. Any other requests for maintenance that are not directly related to our internet solutions shall incur additional charges.

We will attempt to perform maintenance services at your preferred time, subject to availability. Additionally, we will inform you of any maintenance services that may cause temporary unavailability of the Service. We will coordinate with you to minimize inconvenience wherever possible.

Please note that routine maintenance is necessary to optimize the continued performance of our Service, and we appreciate your cooperation in scheduling maintenance services.

However, we cannot be held responsible for any maintenance that cannot be performed due to members' unavailability to complete the necessary service/maintenance, unsafe working conditions, or any other similar issues. We will inform you of any rescheduling requirements in such cases.

WARRANTY

All of your membership devices are covered by our limited warranty as an active member. If a device turns out to be defective due to material or workmanship, normal wear and tear, or faults, we will repair or replace it with a similar device that performs the same function, at our sole discretion. However, please note that intentional negligence or unauthorized modifications to the device's hardware and/or software are not covered by this warranty. To initiate a warranty claim, please send the device to us, and we will assess whether repair or replacement is necessary. Our limited warranty is the only warranty applied to your device, with no other warranties, expressed or implied. We do not promise merchantability or fitness for a particular purpose. If a device does not comply with our warranty, we reserve the right to select between repairing and replacing it. If the device has been tampered with, there may be a replacement fee at the current rate. If a member intentionally altered the device or allowed access to unauthorized system settings, they may be responsible for the full replacement cost of the device.

REDRESS OPTION

If you have an issue with the Service, please contact us for resolution at team@homesteadinternet.com. This notice is applicable for dispute resolution.

BREACHING PROVIDERS ACCEPTABLE USE POLICY

At the Provider’s sole discretion, (a) the member is in breach of their Acceptable Use Policy; (b) a member’s use of the membership is prohibited by law or is disruptive to, adversely impacts, or causes a malfunction to the membership equipment, the Wireless Service Provider and/or it’s partners’ servers or other equipment, or the use and enjoyment of other users; (c) a member acts in an abusive or menacing manner when dealing with The Cellular Service Provider’s technical support staff, customer service staff or any other of the Wireless Service Provider’s employees or representatives; (d) the Cellular Service Provider receives an order from a court to terminate a member’s service; or (e) the Cellular Service Provider for any reason ceases to offer the membership, then the Cellular Service Provider at its sole election may terminate or suspend such member’s service immediately without notice. For a termination in accordance with this paragraph, the member remains liable for all unpaid fees and other charges accrued or otherwise payable under the terms of this Agreement, any equipment charges set forth herein, if applicable.

We may terminate this subscription with you, and or any services we provide at our discretion, at any time, or if we determine that you or any user of your service,

INTERNET SPEEDS

Actual internet speeds may vary depending on several factors including the capacity and performance of your computer, its configuration, wiring, any wireless connections, the destination of the data, traffic on the internet or on your internal network, congestion on the network, and the general speed of the public internet. These variations may affect your online experience, including streaming video quality and download speeds.

SUBSCRIBER RESPONSIBILITY

You shall be responsible for all access to and use of the Membership devices and the services through your account or password(s) and for any fees incurred for goods or services purchased thereon, or any other expenses incurred because of any use of your account. You promise to pay the amounts billed for any such goods or services, along with any related fees, taxes, and charges. Use of your account is limited to family members residing at your permanent residence. You acknowledge that you are aware that areas accessible on or through the Service may contain material unsuitable for minors (persons under 18 years of age). You agree to supervise usage of the Service by minors who use the Service through your account. You hereby ratify and confirm any obligations a minor using your account enters or assumes and any promises or permissions such minor makes or gives. You agree to (1) provide us with true, accurate, current, and complete information about yourself; and (2) promptly update this information to keep it true, accurate, current, and complete.

TECHNICAL SUPPORT

Homestead Internet will make reasonable efforts to maintain its system and respond to service calls in a timely manner. Homestead Internet will repair or replace Equipment damaged due to reasonable wear and tear or technical malfunction. Physical damage to Equipment caused by intentional or negligent misuse is the Member's sole responsibility in such event, the member is responsible to pay the cost of repair or replacement.

SCHEDULING ON-SITE TECHNICAL SUPPORT

We understand that scheduling on-site technical support can be inconvenient, and we strive to make the process as smooth as possible for our members. If on-site technical support is required, we will do our best to schedule an appointment at a time that is convenient for you, subject to availability. Before scheduling the appointment, we will inform you of any additional charges that may apply.

If you schedule on-site technical support and fail to keep the appointment or cancel the appointment with less than 8 hours notice, you will be charged a late cancellation fee of $75. If an Internet technician or approved third party travels to a location for an appointment and there is no one present for the scheduled appointment, an additional fee of $1 per mile, both ways, will be applied.

We are committed to delivering high-quality technical support and request that you notify us with at least 8 hours notice if you need to cancel or reschedule an appointment. Please contact our support team with any questions or concerns regarding our on-site technical support policy.

REMOTE MANAGEMENT

As part of our service offering, we may provide remote management services for your network devices whenever possible. This includes troubleshooting, configuring, and updating to ensure optimal performance. You acknowledge and agree to allow us access to the devices, networks, and applications used in your service to provide remote management and support. We may need to access your system data and software applications. We shall take all necessary measures for the protection of your confidential information and our access shall be limited to the purpose of providing the remote management service. You also acknowledge that such remote management is necessary for our ability to deliver quality internet solutions.

ACCESS ON-PREMISES

If Customer is not the owner of the premises, Customer warrants that they have the authority to grant such access and easement to Homestead Internet, or that they have obtained consent from the owner of the premises for Homestead Internet to install and maintain Equipment during the duration of the membership.

SUBSCRIBER RESPONSIBILITY

SECURITY

We homestead internet, are merely a distributor of internet service provided by a third party (the “provider”), which is currently, Verizon, AT&T, or T-Mobile USA, Inc. Or an affiliate of that company but is subject to change at any time. We do not control the service or carrier practices with respect to the service. These practices are controlled by the provider, including practices with respect to data caps and allowances; throttling policies; privacy policies; network congestion management practices; the blocking or rate-controlling of specific protocols; the inhibition or favoring of specific applications; network security protections; and the attributes and characteristics of the service. Carriers like the provider are required by the federal communications commission (“FCC”) to provide the following types of disclosures to their customers.

Under each category of disclosure shown below, we inform you of our involvement (if any) in the acts or practices contained in that category and we direct you to certain provider disclosures on its website for its disclosures with respect to such categories. We offer no warranty as to the accuracy or completeness of the provider’s disclosures referred to below. We do not control those disclosures and have no or very limited access to the data or activities underlying those practices.

CONGESTION MANAGEMENT

We do not own, operate, maintain, or control the Service, and do not engage in network congestion management practices. The Provider uses network congestion management practices that may interfere with the speed or the availability of your Service. You should review the Provider’s disclosures for the network congestion management practices that may affect your use of the Service, including descriptions of congestion management practices; types of traffic subject to practices; purposes served by practices; practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.

APPLICATION SPECIFIC BEHAVIOR

We do not own, manage, maintain, or control the Service and we do not engage in blocking or rate-control of any specific protocols or protocol ports. We also don't modify protocol fields nor inhibit or favor any application or class of applications. The Provider may take part in any of these activities, so you should review the Provider's disclosures regarding their application-specific practices which may affect your use of the Service.

LIMITATION OF LIABILITY

Homestead Internet shall not be liable for any delay or failure to provide service at any time or from time to time, or any interruption or degradation of service quality that is caused by any of the following:

an act or omission of an underlying carrier, service provider, vendor, or other third parties;
equipment, network, or facility failure;
equipment, network or facility upgrade or modification;
force majeure events such as (but not limited to) acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism, and government actions;
equipment, network, or facility shortage;
equipment or facility relocation;
service, equipment, network, or facility failure caused by the loss of power;
any act or omission by you or any person using the service; or
any other cause that is beyond Homestead Internet’s control, including, without limitation, a failure of or defect in any hardware, software, or equipment, the failure of incoming or outgoing communication, or the inability of communications to be connected, forwarded, or completed.

In any event, Homestead Internet’s aggregate liability under this Agreement shall not exceed the service charges with respect to the affected service for the applicable time period.

DISCLAIMER OF LIABILITY FOR CERTAIN DAMAGES

In no event shall Homestead Internet, its employees, affiliates, or agents have any liability for (1) any special, indirect, exemplary, incidental, or consequential damages resulting from Homestead Internet’s provision or failure to provide any equipment or services to you, or from any fault, failure, deficiency or defect in service, labor, materials, work or equipment furnished to you by Homestead Internet or any other party, (2) any claims or damages arising from information or content which you receive by using the equipment or service, or (3) any delay or failure by Homestead Internet to perform its obligations if such delay or failure arises in connection with any acts of nature, fires, earthquakes, floods, strikes or other labor disputes, unusually severe weather, acts of any governmental body or any other cause beyond Homestead Internet’s reasonable control. The limitations set forth herein apply to claims founded in breach of contract, breach of warranty, product liability, tort, and all other theories of liability and apply whether or not, Homestead Internet was informed of the likelihood of any particular type of damages.

TECHNOLOGY PROTECTION CLAUSE

Our company invests significant resources to develop and provide internet solutions that meet the unique needs of our members. Therefore, we require our members to respect our intellectual property rights and to refrain from replicating, reproducing, or using similar technology to solve their internet use within 12 months of the termination of their membership.

You agree that during the membership period and up to 12 months after the termination of your membership, you will not, directly or indirectly, attempt to copy, modify, reverse engineer, or create derivative works based on our technology. By agreeing to this, you acknowledge that any such attempt could cause significant harm to our business and, therefore, agree to pay liquidated damages to us in the amount of $10,000.

We value the confidentiality of our members, and we expect the same level of respect for our company's proprietary technology. If you have any questions or concerns regarding this technology protection clause, please contact our support team.

CHANGE IN TERMS AND CONDITIONS

Homestead Internet reserves the right to change this Membership Service Agreement at any time. If we make any changes, we will provide you with notice of those changes in accordance with applicable law. This may be provided on your monthly bill, as a bill insert, through a newspaper, by email, on our website at https://www.homesteadinternet.com, or through other permitted communications.

If you do not cancel your service after receiving notice of such changes, your continued receipt of service from us will constitute acceptance of these changed terms and conditions. If you notify us that you do not accept the new terms and conditions, then we reserve the right to cancel your service.

SEVERABILITY

If any part or provision of the Agreement is legally declared invalid or unenforceable, that part or provision will be construed consistent with applicable law as nearly as possible, and the remaining parts and provisions will remain in full force and effect. Such invalidity or non-enforceability will not invalidate or render unenforceable any other part or provision of the Agreement.

IMPORTANT

By signing the Membership Services Agreement and/or activating or using the Service, you agree to comply with all applicable laws, regulations, terms, conditions, and provisions contained in the Membership Service Agreement, Field Service Agreement, and any applicable service tariffs, terms and conditions of service, the Acceptable Use Policy and your selected service plan or service package. If you do not accept these terms and conditions of service, please notify us prior to installation and we will cancel your service.

Thank you for choosing our services. We look forward to serving you!